Contact Citizens Advice Basingstoke
For over 55 years we have been providing professional advice to local people and families. Advice that is trusted and has helped keep food on plates, families safe and warm in their own homes and help people stay in their jobs.
Our service is forever evolving to meet client needs. Citizens Advice Basingstoke are involved in several additional projects to help the Over 65’s, Hospital Patients, helping young vulnerable adults manage money, and a range of services to help people who are homeless or threatened with homeless – to name a few!
Take a look here to see Citizens Advice webchat service.
The Discovery Centre
19-20 Westminster House
Potters Walk, Town Centre (Festival Place)
Basingstoke, RG21 7LS
Admin Line: 01256 329 984
Advice Line: 03444 111 306 (same local call cost)
Basingstoke - Opening Times:
|Monday||10:00am - 3:30pm|
|Tuesday||10:00am - 3:30pm|
|Wednesday||10:00am - 6:30pm|
|Thursday||Phone & Appointments|
|Friday||10:00am - 3:30pm|
|Saturday||10:00am - 12 noon|
If you would like to recieve personal email advice from one of our advisers, please submit the enquiry form below. We will respond to the email address you provide.
We will keep all details of your enquiry entirely confidential within our service. However, you should be aware that the Internet is not completely secure and that a record of the messages that you send and recieve may be kept on the computer you are using, or on other computers in the network.
Under the Data Protection Act 1998, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: "I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service".
Email Privacy and Data Protection
Citizen Advice Basingstoke and Tadley are covered by the Data Protection Act, both are members of Citizens Advice which electronically processes the personal information. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.
Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.
Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will protect it by encrypting it. It is the sole responsibility of the sender to secure the privacy of this correspondence.
Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.
If you are concerned about confidentiality, then please contact us by phone or in person.
See Basingstoke's Annual Report here.