Basingstoke and Tadley
231

Changing Lives

The difference we make here at Citizens Advice

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Problems have a severe impact on people's lives. They need our help to solve them.

How we can help

Nina was struggling. She was behind in paying her rent - the threat of bring evicted was making her feel very anxious.

This also aggravated an existing health condition.

Problems have a severe impact on people's lives. They need our help to solve them.

Advice makes the critical difference. 77% of people we helped said they couldn't do it without us.

The next step

Sam, a volunteer adviser, helped.

He found out Nina had a recent change in her employment that put added pressure on her finances. Sam helped Nina set up a payment plan with her landlord.

Together they worked out a budget to help Nina with other debts and maximise her income.

4 in 5 people said advice improved their life, such as improved security of housing or employment.

The result

Nina was on a flexible hour's contract, Sam helped her understand her rights at work.

Our advice helped Nina's financial situation. Her anxiety reduced, and her physical health improved. She no longer needed additional health services.

4 in 5 people said advice improved their life, such as improved security of housing or employment.

Education / Employment

35% of our volunteers left us for education, employment or training last year.

Career

54% of our employed volunteers state that they are using it to change or evaluate their career.

Barriers to Employment

8 in 10 of our unemployed volunteers believe they are overcoming barriers to employment.

We Are Supported By

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